16 citations · 31 across the 9 of their papers we have counts for
4 papers · 2 filters
Augmenting Customer Journey Maps with quantitative empirical data: a case on EEG and eye tracking
Rui Alves, Veranika Lim, Evangelos Niforatos +3
This paper introduces the use of electroencephalography (EEG) and eye tracking in exploring customer experiences in service design. These tools are expected to allow designers to g…
Beyond Experience Sampling: Evaluating Personal Informatics with Technology-Assisted Reconstruction
Evangelos Karapanos
Experience Sampling has been considered the golden standard of in-situ measurement, yet, at the expense of high burden to participants. In this paper we propose Technology-Assisted…
Sense me: Supporting awareness in parent-child relationships through mobile sensing
José Rodrigues, Rúben Gouveia, Olga Lyra +1
We introduce Senseμ (pronounced "sense me"), a mobile application that aims at supporting awareness in parent- child relationships through the sensing capabilities of mobile device…
Footprint Tracker: reviewing lifelogs and reconstructing daily experiences
Rúben Gouveia, Evangelos Niforatos, Evangelos Karapanos
With the increasing emphasis on how mobile technologies are experienced in everyday life, researchers are increasingly emphasizing the use of in-situ methods such as Experience Sam…