most citedScheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic

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math.PR2004★ 149 cited

Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic

Rami Atar, Avi Mandelbaum, Martin I. Reiman

We consider the problem of scheduling a queueing system in which many statistically identical servers cater to several classes of impatient customers. Service times and impatience…