5 citations · 10 across the 3 of their papers we have counts for
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econ.GN2025★ 1 cited
The Impact of Large Language Models on Task Automation in Manufacturing Services
Jochen Wulf, Juerg Meierhofer
This paper explores the potential of large language models (LLMs) for task automation in the provision of technical services in the production machinery sector. By focusing on text…
econ.GN2024★ 4 cited
Exploring the Potential of Large Language Models for Automation in Technical Customer Service
Jochen Wulf, Juerg Meierhofer
Purpose: The purpose of this study is to investigate the potential of Large Language Models (LLMs) in transforming technical customer service (TCS) through the automation of cognit…
econ.GN2023★ 5 cited
Towards a Taxonomy of Large Language Model based Business Model Transformations
Jochen Wulf, Juerg Meierhofer
Research on the role of Large Language Models (LLMs) in business models and services is limited. Previous studies have utilized econometric models, technical showcases, and literat…