131 citations · 318 across the 24 of their papers we have counts for
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cs.OH2012★ 3 cited
Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts
Irene Ng, Gerard Briscoe
We propose that designing a manufacturer's equipment-based service value proposition in outcome-based contracts is the design of a new business model capable of managing threats to…
cs.OH2012
Understanding Complex Service Systems Through Different Lenses: An Overview
Gerard Briscoe, Krista Keranen, Glenn Parry
The 2011 Grand Challenge in Service conference aimed to explore, analyse and evaluate complex service systems, utilising a case scenario of delivering on improved perception of saf…
cs.OH2010★ 5 cited
Towards Autopoietic Computing
Gerard Briscoe, Paolo Dini
A key challenge in modern computing is to develop systems that address complex, dynamic problems in a scalable and efficient way, because the increasing complexity of software make…