2 papers
cs.LG2025
CXMArena: Unified Dataset to benchmark performance in realistic CXM Scenarios
Raghav Garg, Kapil Sharma, Karan Gupta
Large Language Models (LLMs) hold immense potential for revolutionizing Customer Experience Management (CXM), particularly in contact center operations. However, evaluating their p…
cs.LG2024
Alignment For Performance Improvement in Conversation Bots
Raghav Garg, Kapil Sharma, Shrey Singla
This paper shows that alignment methods can achieve superior adherence to guardrails compared to instruction fine-tuning alone in conversational agents, also known as bots, within…