4 papers
Retweets, Receipts, and Resistance: Discourse, Sentiment, and Credibility in Public Health Crisis Twitter
Tawfiq Ammari, Anna Gutowska, Jacob Ziff +2
As the COVID-19 pandemic evolved, the Centers for Disease Control and Prevention (CDC) used Twitter to disseminate safety guidance and updates, reaching millions of users. This stu…
Kintsugi-Inspired Design: Communicatively Reconstructing Identities Online After Trauma
Casey Randazzo, Tawfiq Ammari
Trauma can disrupt one's sense of self and mental well-being, leading survivors to reconstruct their identities in online communities. Drawing from 30 in-depth interviews, we prese…
"We're losing our neighborhoods. We're losing our community": A comparative analysis of community discourse in online and offline public spheres
Casey Randazzo, Minkyung Kim, Melanie Kwestel +2
Recovering from crises, such as hurricanes or wildfires, is a complex process that can take weeks, months, or even decades to overcome. Crises have both acute (immediate) and chron…
From the CDC to emerging infectious disease publics: The long-now of polarizing and complex health crises
Tawfiq Ammari, Anna Gutowska, Jacob Ziff +2
This study examines how public discourse around COVID-19 unfolded on Twitter through the lens of crisis communication and digital publics. Analyzing over 275,000 tweets involving t…