2 papers
cs.HC2025
Voice CMS: updating the knowledge base of a digital assistant through conversation
Grzegorz Wolny, Michał Szczerbak
In this study, we propose a solution based on a multi-agent LLM architecture and a voice user interface (VUI) designed to update the knowledge base of a digital assistant. Its usab…
cs.HC2024
Digital assistant in a point of sales
Emilia Lesiak, Grzegorz Wolny, Bartosz Przybył +1
This article investigates the deployment of a Voice User Interface (VUI)-powered digital assistant in a retail setting and assesses its impact on customer engagement and service ef…