2 citations · 2 across the 8 of their papers we have counts for
4 papers · 1 filter
CARE: A Clue-guided Assistant for CSRs to Read User Manuals
Weihong Du, Jia Liu, Zujie Wen +3
It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don't fit…
PAGED: A Benchmark for Procedural Graphs Extraction from Documents
Weihong Du, Wenrui Liao, Hongru Liang +1
Automatic extraction of procedural graphs from documents creates a low-cost way for users to easily understand a complex procedure by skimming visual graphs. Despite the progress i…
CLAMBER: A Benchmark of Identifying and Clarifying Ambiguous Information Needs in Large Language Models
Tong Zhang, Peixin Qin, Yang Deng +6
Large language models (LLMs) are increasingly used to meet user information needs, but their effectiveness in dealing with user queries that contain various types of ambiguity rema…
Strength Lies in Differences! Improving Strategy Planning for Non-collaborative Dialogues via Diversified User Simulation
Tong Zhang, Chen Huang, Yang Deng +5
We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably t…