3 papers
cs.CL2025
Building a Few-Shot Cross-Domain Multilingual NLU Model for Customer Care
Saurabh Kumar, Sourav Bansal, Neeraj Agrawal +1
Customer care is an essential pillar of the e-commerce shopping experience with companies spending millions of dollars each year, employing automation and human agents, across geog…
cs.LG2025
Enhancing Customer Service Chatbots with Context-Aware NLU through Selective Attention and Multi-task Learning
Subhadip Nandi, Neeraj Agrawal, Anshika Singh +1
Customer service chatbots are conversational systems aimed at addressing customer queries, often by directing them to automated workflows. A crucial aspect of this process is the c…
cs.LG2024
Improving Few-Shot Cross-Domain Named Entity Recognition by Instruction Tuning a Word-Embedding based Retrieval Augmented Large Language Model
Subhadip Nandi, Neeraj Agrawal
Few-Shot Cross-Domain NER is the process of leveraging knowledge from data-rich source domains to perform entity recognition on data scarce target domains. Most previous state-of-t…