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ComPASS: Towards Personalized Agentic Social Support via Tool-Augmented Companionship
Zhaopei Huang, Yanfeng Jia, Jiayi Zhao +3
Developing compassionate interactive systems requires agents to not only understand user emotions but also provide diverse, substantive support. While recent works explore empathet…
TrustMH-Bench: A Comprehensive Benchmark for Evaluating the Trustworthiness of Large Language Models in Mental Health
Zixin Xiong, Ziteng Wang, Haotian Fan +2
While Large Language Models (LLMs) demonstrate significant potential in providing accessible mental health support, their practical deployment raises critical trustworthiness conce…
IntentionESC: An Intention-Centered Framework for Enhancing Emotional Support in Dialogue Systems
Xinjie Zhang, Wenxuan Wang, Qin Jin
In emotional support conversations, unclear intentions can lead supporters to employ inappropriate strategies, inadvertently imposing their expectations or solutions on the seeker.…
ESCoT: Towards Interpretable Emotional Support Dialogue Systems
Tenggan Zhang, Xinjie Zhang, Jinming Zhao +2
Understanding the reason for emotional support response is crucial for establishing connections between users and emotional support dialogue systems. Previous works mostly focus on…