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cs.CL2026
Distributional sentiment modeling and anomaly detection for consumer complaint assessment
Peiheng Gao, Chen Yang, Shimin Zhang
Sentiment analysis is a common tool for converting unstructured text into quantitative signals in finance and risk management. Yet most applications reduce the output to a discrete…
cs.CL2025
Performance of diverse evaluation metrics in NLP-based assessment and text generation of consumer complaints
Peiheng Gao, Chen Yang, Ning Sun +1
Machine learning (ML) has significantly advanced text classification by enabling automated understanding and categorization of complex, unstructured textual data. However, accurate…