6 citations · 14 across the 10 of their papers we have counts for
7 papers · 1 filter
TeleTune: Evolving Agent Skills From Offline Telemetry
Justin Chih-Yao Chen, Elias Stengel-Eskin, Yan Chen +6
Computer-use agents need to capture procedural knowledge of how people use software. User telemetry offers a scalable source of this knowledge. However, learning reusable skills fr…
From Images to Tasks: Characterizing Multimodal LLM Interactions in the Wild
Jinyi Ye, Scott Counts, Gaurav Verma +2
Multimodal large language models (LLMs) increasingly integrate vision and text, yet how people use them in natural settings remains underexplored. We seek to answer the question: w…
Rhythms of Work: Multi-Scale Interpretation of Human Behavioral Traces for Workplace Agents
Lin Ai, Scott Counts
Runtime traces are becoming a central substrate for understanding agentic systems, yet interpretation has focused largely on what the agent did. Workplace agents face the complemen…
Adoption of Generative AI in the Workplace: Increasing and Shifting the Balance of Productivity and Communication Activity
Yulin Yu, Yan Chen, Rui Hu +2
Generative AI is transforming the workplace by augmenting and automating cognitive tasks, reshaping how organizations work and innovate while raising questions about workplace ineq…
Abstracting Cross-Domain Action Sequences into Interpretable Workflows
Gaurav Verma, Scott Counts
Sequential or time-stamped interaction logs provide objective records of digital application usage, yet their granularity and noise often obscure meaningful insights into people's…
AI in the Enterprise: How People Use M365 Copilot Chat
Scott Counts, Yan Chen, Jing Dong +9
M365 Copilot is used every week by millions of people across more than a million companies around the world as part of their workflows. Uniquely positioned in the AI landscape give…
From Searchable to Non-Searchable: Generative AI and Information Diversity in Online Information Seeking
Yulin Yu, Yizhou Li, Siddharth Suri +3
Conversational generative AI systems such as ChatGPT are transforming how people seek and engage with information online. Unlike traditional search engines, these systems support o…