3 citations · 9 across the 13 of their papers we have counts for
12 papers · 1 filter
LLMs as Architects and Critics for Multi-Source Opinion Summarization
Anuj Attri, Arnav Attri, Pushpak Bhattacharyya +4
Multi-source Opinion Summarization (M-OS) extends beyond traditional opinion summarization by incorporating additional sources of product metadata such as descriptions, key feature…
"This Suits You the Best": Query Focused Comparative Explainable Summarization
Arnav Attri, Anuj Attri, Pushpak Bhattacharyya +4
Product recommendations inherently involve comparisons, yet traditional opinion summarization often fails to provide holistic comparative insights. We propose the novel task of gen…
Why We Feel What We Feel: Joint Detection of Emotions and Their Opinion Triggers in E-commerce
Arnav Attri, Anuj Attri, Pushpak Bhattacharyya +4
Customer reviews on e-commerce platforms capture critical affective signals that drive purchasing decisions. However, no existing research has explored the joint task of emotion de…
Distilling Opinions at Scale: Incremental Opinion Summarization using XL-OPSUMM
Sri Raghava Muddu, Rupasai Rangaraju, Tejpalsingh Siledar +8
Opinion summarization in e-commerce encapsulates the collective views of numerous users about a product based on their reviews. Typically, a product on an e-commerce platform has t…
Product Description and QA Assisted Self-Supervised Opinion Summarization
Tejpalsingh Siledar, Rupasai Rangaraju, Sankara Sri Raghava Ravindra Muddu +7
In e-commerce, opinion summarization is the process of summarizing the consensus opinions found in product reviews. However, the potential of additional sources such as product des…
Leveraging Domain Knowledge for Efficient Reward Modelling in RLHF: A Case-Study in E-Commerce Opinion Summarization
Swaroop Nath, Tejpalsingh Siledar, Sankara Sri Raghava Ravindra Muddu +8
Reinforcement Learning from Human Feedback (RLHF) has become a dominating strategy in aligning Language Models (LMs) with human values/goals. The key to the strategy is learning a…
One Prompt To Rule Them All: LLMs for Opinion Summary Evaluation
Tejpalsingh Siledar, Swaroop Nath, Sankara Sri Raghava Ravindra Muddu +8
Evaluation of opinion summaries using conventional reference-based metrics rarely provides a holistic evaluation and has been shown to have a relatively low correlation with human…
Reference Free Domain Adaptation for Translation of Noisy Questions with Question Specific Rewards
Baban Gain, Ramakrishna Appicharla, Soumya Chennabasavaraj +3
Community Question-Answering (CQA) portals serve as a valuable tool for helping users within an organization. However, making them accessible to non-English-speaking users continue…
End-to-End Speech to Intent Prediction to improve E-commerce Customer Support Voicebot in Hindi and English
Abhinav Goyal, Anupam Singh, Nikesh Garera
Automation of on-call customer support relies heavily on accurate and efficient speech-to-intent (S2I) systems. Building such systems using multi-component pipelines can pose vario…
Study of Encoder-Decoder Architectures for Code-Mix Search Query Translation
Mandar Kulkarni, Soumya Chennabasavaraj, Nikesh Garera
With the broad reach of the internet and smartphones, e-commerce platforms have an increasingly diversified user base. Since native language users are not conversant in English, th…
Vernacular Search Query Translation with Unsupervised Domain Adaptation
Mandar Kulkarni, Nikesh Garera
With the democratization of e-commerce platforms, an increasingly diversified user base is opting to shop online. To provide a comfortable and reliable shopping experience, it's im…
Answer Generation for Questions With Multiple Information Sources in E-Commerce
Anand A. Rajasekar, Nikesh Garera
Automatic question answering is an important yet challenging task in E-commerce given the millions of questions posted by users about the product that they are interested in purcha…