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cs.SE2025
Towards a Theory on Process Automation Effects
Hoang Vu, Jennifer Haase, Henrik Leopold +1
Process automation is a crucial strategy for improving business processes, but little attention has been paid to the effects that automation has once it is operational. This paper…
cs.SE2025
Agentic Business Process Management: Practitioner Perspectives on Agent Governance in Business Processes
Hoang Vu, Nataliia Klievtsova, Henrik Leopold +2
With the rise of generative AI, industry interest in software agents is growing. Given the stochastic nature of generative AI-based agents, their effective and safe deployment in o…