most citedUtilizing Large Language Models for Automating Technical Customer Support

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cs.HC2025

Architecting Human-AI Cocreation for Technical Services -- Interaction Modes and Contingency Factors

Jochen Wulf, Jurg Meierhofer, Frank Hannich

Agentic AI systems, powered by Large Language Models (LLMs), offer transformative potential for value co-creation in technical services. However, persistent challenges like halluci…