4 papers
How and Where to Translate? The Impact of Translation Strategies in Cross-lingual LLM Prompting
Aman Gupta, Yingying Zhuang, Zhou Yu +2
Despite advances in the multilingual capabilities of Large Language Models (LLMs), their performance varies substantially across different languages and tasks. In multilingual retr…
REIC: RAG-Enhanced Intent Classification at Scale
Ziji Zhang, Michael Yang, Zhiyu Chen +6
Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times a…
Semantic Volume: Quantifying and Detecting both External and Internal Uncertainty in LLMs
Xiaomin Li, Zhou Yu, Ziji Zhang +4
Large language models (LLMs) have demonstrated remarkable performance across diverse tasks by encoding vast amounts of factual knowledge. However, they are still prone to hallucina…
DARD: A Multi-Agent Approach for Task-Oriented Dialog Systems
Aman Gupta, Anirudh Ravichandran, Ziji Zhang +3
Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developin…