2 papers
eess.AS2026
Auditing Bias and Safety in Voice AI Customer Care
Vignesh Ethiraj, Ashwath David
Voice AI systems increasingly mediate customer care interactions where caller presentation cues such as accent, affect, fluency, and urgency are available alongside the service req…
cs.SD2025
Toward Low-Latency End-to-End Voice Agents for Telecommunications Using Streaming ASR, Quantized LLMs, and Real-Time TTS
Vignesh Ethiraj, Ashwath David, Sidhanth Menon +1
We introduce a low-latency telecom AI voice agent pipeline for real-time, interactive telecommunications use, enabling advanced voice AI for call center automation, intelligent IVR…