29 citations · 62 across the 8 of their papers we have counts for
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cs.AI2026
Self-evolving Agentic Customer Support System at LinkedIn
Chih Hui Wang, Mengdie Tu, Qianyun Zhang +4
Enterprise support agents operate in rapidly changing environments where policies, product capabilities, and knowledge bases evolve continuously, making static assistants brittle a…
cs.LG2026
From Prediction to Incrementality: Causal Optimization for Large-Scale Targeting and Recommendation
Changshuai Wei, John Bencina, Phuc Nguyen +2
Large-scale targeting and recommendation systems are typically built around predictive scores fed into heuristic or local allocation. When the business goal is incremental impact,…