4 papers
AI Mediators Regulate Emotion and Create Value in Disputes
James Hale, Jonathan Gratch
In conflict and disputes, especially, emotion acts as a salient force in influencing outcomes. Prior work shows negative affect can obstruct collaborative behaviors, which typicall…
Can LLMs Truly Embody Human Personality? Analyzing AI and Human Behavior Alignment in Dispute Resolution
Deuksin Kwon, Kaleen Shrestha, Bin Han +5
Large language models (LLMs) are increasingly used to simulate human behavior in social settings such as legal mediation, negotiation, and dispute resolution. However, it remains u…
Emotionally-Aware Agents for Dispute Resolution
Sushrita Rakshit, James Hale, Kushal Chawla +2
In conflict, people use emotional expressions to shape their counterparts' thoughts, feelings, and actions. This paper explores whether automatic text emotion recognition offers in…
KODIS: A Multicultural Dispute Resolution Dialogue Corpus
James Hale, Sushrita Rakshit, Kushal Chawla +2
We present KODIS, a dyadic dispute resolution corpus containing thousands of dialogues from over 75 countries. Motivated by a theoretical model of culture and conflict, participant…