most citedLarge Language Models for Patient Comments Multi-Label Classification

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cs.CL2025

From Staff Messages to Actionable Insights: A Multi-Stage LLM Classification Framework for Healthcare Analytics

Hajar Sakai, Yi-En Tseng, Mohammadsadegh Mikaeili +2

Hospital call centers serve as the primary contact point for patients within a hospital system. They also generate substantial volumes of staff messages as navigators process patie…

cs.CL2024★ 2 cited

Large Language Models for Patient Comments Multi-Label Classification

Hajar Sakai, Sarah S. Lam, Mohammadsadegh Mikaeili +2

Patient experience and care quality are crucial for a hospital's sustainability and reputation. The analysis of patient feedback offers valuable insight into patient satisfaction a…