3 citations · 4 across the 4 of their papers we have counts for
6 papers · 1 filter
VASTU: Language Models Struggle to Recognize Online Community Values
Agam Goyal, Xianyang Zhan, Charlotte Lambert +2
Online communities develop distinct norms for content they collectively value, yet it remains unclear whether current language models can recognize locally valued contributions in…
Mind Your Ps and Qs: Positive Moderation Practice in the Positive Queue
Charlotte Lambert, Agam Goyal, Eunice Mok +1
Online communities rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of punishments and far less support for encouraging contri…
The Language of Approval: Identifying the Drivers of Positive Feedback Online
Agam Goyal, Charlotte Lambert, Eshwar Chandrasekharan
Positive feedback via likes and awards is central to online governance, yet which attributes of users' posts elicit rewards -- and how these vary across authors and communities --…
Uncovering the Internet's Hidden Values: An Empirical Study of Desirable Behavior Using Highly-Upvoted Content on Reddit
Agam Goyal, Charlotte Lambert, Yoshee Jain +1
A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the imp…
Does Positive Reinforcement Work?: A Quasi-Experimental Study of the Effects of Positive Feedback on Reddit
Charlotte Lambert, Koustuv Saha, Eshwar Chandrasekharan
Social media platform design often incorporates explicit signals of positive feedback. Some moderators provide positive feedback with the goal of positive reinforcement, but are of…
Creator Hearts: Investigating the Impact Positive Signals from YouTube Creators in Shaping Comment Section Behavior
Frederick Choi, Charlotte Lambert, Vinay Koshy +3
Much of the research in online moderation focuses on punitive actions. However, emerging research has shown that positive reinforcement is effective at encouraging desirable behavi…