22 citations · 23 across the 8 of their papers we have counts for
4 papers · 1 filter
AI-Mediated Negotiation: Design Reflections and Lessons
Veda Duddu, Jash Rajesh Parekh, Andy Mao +4
Conversational AI promises a new kind of preparation for high-stakes workplace negotiations -- personalized, interactive, and capable of simulating realistic resistance. That promi…
Not My Truce: Personality Differences in AI-Mediated Workplace Negotiation
Veda Duddu, Jash Rajesh Parekh, Andy Mao +4
AI-driven conversational coaching is increasingly used to support workplace negotiation, yet prior work assumes uniform effectiveness across users. We challenge this assumption by…
Does AI Coaching Prepare us for Workplace Negotiations?
Veda Duddu, Jash Rajesh Parekh, Andy Mao +4
Workplace negotiations are undermined by psychological barriers, which can even derail well-prepared tactics. AI offers personalized and always -- available negotiation coaching, y…
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…