17 citations · 24 across the 8 of their papers we have counts for
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cs.SE2025
ErrorPrism: Reconstructing Error Propagation Paths in Cloud Service Systems
Junsong Pu, Yichen Li, Zhuangbin Chen +6
Reliability management in cloud service systems is challenging due to the cascading effect of failures. Error wrapping, a practice prevalent in modern microservice development, enr…
cs.SE2025
LogPilot: Intent-aware and Scalable Alert Diagnosis for Large-scale Online Service Systems
Zhihan Jiang, Jinyang Liu, Yichen Li +7
Effective alert diagnosis is essential for ensuring the reliability of large-scale online service systems. However, on-call engineers are often burdened with manually inspecting ma…
cs.SE2025★ 4 cited
TickIt: Leveraging Large Language Models for Automated Ticket Escalation
Fengrui Liu, Xiao He, Tieying Zhang +6
In large-scale cloud service systems, support tickets serve as a critical mechanism for resolving customer issues and maintaining service quality. However, traditional manual ticke…