3 papers
cs.CL2025
Higher Satisfaction, Lower Cost: A Technical Report on How LLMs Revolutionize Meituan's Intelligent Interaction Systems
Xuxin Cheng, Ke Zeng, Zhiquan Cao +65
Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language…
cs.LG2025
Reasoner for Real-World Event Detection: Scaling Reinforcement Learning via Adaptive Perplexity-Aware Sampling Strategy
Xiaoyun Zhang, Jingqing Ruan, Xing Ma +4
Detecting abnormal events in real-world customer service dialogues is highly challenging due to the complexity of business data and the dynamic nature of customer interactions. Mor…
cs.AI2025
When to Continue Thinking: Adaptive Thinking Mode Switching for Efficient Reasoning
Xiaoyun Zhang, Jingqing Ruan, Xing Ma +6
Large reasoning models (LRMs) achieve remarkable performance via long reasoning chains, but often incur excessive computational overhead due to redundant reasoning, especially on s…