2 papers
cs.DB2026
Data-informed healthcare service design for multiple long-term conditions using online patient stories
Ji Han, Marta Staff, Saeema Ahmed-Kristensen
Conventional service design methods are valuable for improving healthcare experience, but are limited in scale and information capture. Based on a constructed database of 2,320 sto…
cs.HC2025
Digital Transformation Chatbot (DTchatbot): Integrating Large Language Model-based Chatbot in Acquiring Digital Transformation Needs
Jiawei Zheng, Gokcen Yilmaz, Ji Han +1
Many organisations pursue digital transformation to enhance operational efficiency, reduce manual efforts, and optimise processes by automation and digital tools. To achieve this,…