3 papers
cs.HC2025
"It feels like hard work trying to talk to it": Understanding Older Adults' Experiences of Encountering and Repairing Conversational Breakdowns with AI Systems
Niharika Mathur, Tamara Zubatiy, Agata Rozga +1
Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In…
cs.HC2025
Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults' Preferences for Explanations in LLM-Based Conversational AI Systems
Niharika Mathur, Tamara Zubatiy, Agata Rozga +2
Designing Conversational AI systems to support older adults requires these systems to explain their behavior in ways that align with older adults' preferences and context. While pr…
cs.HC2024
Categorizing Sources of Information for Explanations in Conversational AI Systems for Older Adults Aging in Place
Niharika Mathur, Tamara Zubatiy, Elizabeth Mynatt
As the permeability of AI systems in interpersonal domains like the home expands, their technical capabilities of generating explanations are required to be aligned with user expec…