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cs.HC2025
"It feels like hard work trying to talk to it": Understanding Older Adults' Experiences of Encountering and Repairing Conversational Breakdowns with AI Systems
Niharika Mathur, Tamara Zubatiy, Agata Rozga +1
Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In…
cs.HC2025★ 2 cited
Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults' Preferences for Explanations in LLM-Based Conversational AI Systems
Niharika Mathur, Tamara Zubatiy, Agata Rozga +2
Designing Conversational AI systems to support older adults requires these systems to explain their behavior in ways that align with older adults' preferences and context. While pr…