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cs.CL2026
AnthroDial: Benchmarking LLM Anthropomorphism in Autonomous Social Interaction
Wentao Liu, Xi Chen, Siyu Song +13
Large language models (LLMs) are increasingly deployed as social agents, yet credible human-like interaction requires more than fluent responses or persona consistency. Agents must…
cs.CL2025
Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback
Yisha Wu, Cen Mia Zhao, Yuanpei Cao +4
We introduce an incremental summarization system for customer support agents that intelligently determines when to generate concise bullet notes during conversations, reducing agen…