Showing cs.AIShow all
2 papers · 1 filter
cs.AI2026
From Monolithic Blending to Agentic Orchestration: Dynamic Response for Conversational Assistants at Scale
Cen Mia Zhao, Peng Wang, Chuan Shi +6
Conversational assistants can blend retrieval, action selection, escalation, and wording in a single model path, or separate those roles. We report a production migration of a cust…
cs.AI2025
Agent-in-the-Loop: A Data Flywheel for Continuous Improvement in LLM-based Customer Support
Cen Mia Zhao, Tiantian Zhang, Hanchen Su +8
We introduce an Agent-in-the-Loop (AITL) framework that implements a continuous data flywheel for iteratively improving an LLM-based customer support system. Unlike standard offlin…