11 papers
Understanding and Supporting Online Discussion with Opinionated Chatbots
Tianqi Song, Chi-Lan Yang, Zihan Liu +3
Opinionated chatbots are increasingly present on online platforms and have the potential to shape public discourse by influencing individuals' viewpoints before they engage in disc…
Designing with Tensions: Older Adults' Emotional Support-Seeking Under System-Level Constraints in Conversational AI
Mengqi Shi, Tianqi Song, Zicheng Zhu +1
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced…
When Humans Don't Feel Like an Option: Contextual Factors That Shape When Older Adults Turn to Conversational AI for Emotional Support
Mengqi Shi, Tianqi Song, Zicheng Zhu +1
Older adults are increasingly turning to conversational AI for emotional expression. While prior research has examined general attitudes toward AI companionship, little is known ab…
Understanding Older Adults' Experiences of Support, Concerns, and Risks from Kinship-Role AI-Generated Influencers
Tianqi Song, Black Sun, Jingshu Li +4
AI-generated influencers are rapidly gaining popularity on Chinese short-video platforms, often adopting kinship-based roles such as AI grandchildren to attract older adults. Altho…
Multi-Agent Systems Shape Social Norms for Prosocial Behavior Change
Yibin Feng, Tianqi Song, Yugin Tan +2
Social norm interventions are used promote prosocial behaviors by highlighting prevalent actions, but their effectiveness is often limited in heterogeneous populations where shared…
Conversational AI for Social Good (CAI4SG): An Overview of Emerging Trends, Applications, and Challenges
Yi-Chieh Lee, Junti Zhang, Tianqi Song +1
The integration of Conversational Agents (CAs) into daily life offers opportunities to tackle global challenges, leading to the emergence of Conversational AI for Social Good (CAI4…