5 citations · 5 across the 1 of their papers we have counts for
3 papers · 1 filter
From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andy Wilson +2
Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tas…
Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos +7
Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served…
From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford +8
Recent gains in popularity of AI conversational agents have led to their increased use for improving productivity and supporting well-being. While previous research has aimed to un…