37 citations · 59 across the 14 of their papers we have counts for
Showing cs.HCShow all
2 papers · 1 filter
cs.HC2025
From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andy Wilson +2
Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tas…
cs.HC2025
SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani +5
Empathy is increasingly recognized as a key factor in human-AI communication, yet conventional approaches to "digital empathy" often focus on simulating internal, human-like emotio…