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Randomized Controlled Trials for Conditional Access Optimization Agent
James Bono, Beibei Cheng, Joaquin Lozano
AI agents are increasingly deployed to automate complex enterprise workflows, yet evidence of their effectiveness in identity governance is limited. We report results from the firs…
Randomized Controlled Trials for Phishing Triage Agent
James Bono
Security operations centers (SOCs) face a persistent challenge: efficiently triaging a high volume of user-reported phishing emails while maintaining robust protection against thre…
Generative AI and Security Operations Center Productivity: Evidence from Live Operations
James Bono, Justin Grana, Alec Xu
We measure the association between generative AI (GAI) tool adoption and security operations center productivity. We find that GAI adoption is associated with a 30.13% reduction in…
Randomized Controlled Trials for Security Copilot for IT Administrators
James Bono, Alec Xu
As generative AI (GAI) tools become increasingly integrated into workplace environments, it is essential to measure their impact on productivity across specific domains. This study…