288 citations · 293 across the 3 of their papers we have counts for
3 papers
econ.GN2025
Spiral of Silence: How Neutral Moderation Polarizes Content Creation
Ying Bao, Jessie Liu
This paper investigates how content moderation affects content creation in an ideologically diverse online environments. We develop a model in which users act as both creators and…
cs.CY2024★ 5 cited
Achieving employees agile response in e-governance: Exploring the synergy of technology and group collaboration
Ying Bao, Xusen Cheng, Linlin Su +1
The transformation of technology and collaboration methods driven by the e-government system forces government employees to reconsider their daily workflow and collaboration with c…
cs.AI2024★ 288 cited
Exploring consumers response to text-based chatbots in e-commerce: The moderating role of task complexity and chatbot disclosure
Xusen Cheng, Ying Bao, Alex Zarifis +2
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce,…