2 papers
cs.AI2025
Optimized Agent Shift Scheduling Using Multi-Phase Allocation Approach
Sanalkumar K, Koushik Dey, Swati Meena
Effective agent shift scheduling is crucial for businesses, especially in the Contact Center as a Service (CCaaS) industry, to ensure seamless operations and fulfill employee needs…
cs.DM2023
Counting the minimum number of arcs in an oriented graph having weak diameter 2
Sandip Das, Koushik Kumar Dey, Pavan P D +1
An oriented graph has weak diameter at most if every non-adjacent pair of vertices are connected by a directed -path. The function denotes the minimum number of arc…