19 citations · 19 across the 5 of their papers we have counts for
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cs.CL2026
HEART: A Unified Benchmark for Assessing Humans and LLMs in Emotional Support Dialogue
Laya Iyer, Kriti Aggarwal, Sanmi Koyejo +3
Supportive conversation depends on skills that go beyond language fluency, including reading emotions, adjusting tone, and navigating moments of resistance, frustration, or distres…
cs.HC2026
Perfecting Human-AI Interaction at Clinical Scale. Turning Production Signals into Safer, More Human Conversations
Subhabrata Mukherjee, Markel Sanz Ausin, Kriti Aggarwal +24
Healthcare conversational AI agents shouldn't be optimized only for clean benchmark accuracy in production-first regime; they must be optimized for the lived reality of patient con…