2 papers
cs.HC2025
Context-Aware Intelligent Chatbot Framework Leveraging Mobile Sensing
Ziyan Zhang, Nan Gao, Zhiqiang Nie +2
With the rapid advancement of large language models (LLMs), intelligent conversational assistants have demonstrated remarkable capabilities across various domains. However, they st…
cs.HC2025
Customer Service Representative's Perception of the AI Assistant in an Organization's Call Center
Kai Qin, Kexin Du, Yimeng Chen +7
The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how…