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cs.CL2026
RECOVER: Robust Entity Correction via agentic Orchestration of hypothesis Variants for Evidence-based Recovery
Abhishek Kumar, Aashraya Sachdeva
Entity recognition in Automatic Speech Recognition (ASR) is challenging for rare and domain-specific terms. In domains such as finance, medicine, and air traffic control, these err…
cs.CL2026
Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence
Sumanth Balaji, Piyush Mishra, Aashraya Sachdeva +1
Traditional customer support systems, such as Interactive Voice Response (IVR), rely on rigid scripts and lack the flexibility required for handling complex, policy-driven tasks. W…