collaborators

1 paper

cs.CL2026

Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence

Sumanth Balaji, Piyush Mishra, Aashraya Sachdeva +1

Traditional customer support systems, such as Interactive Voice Response (IVR), rely on rigid scripts and lack the flexibility required for handling complex, policy-driven tasks. W…