1 citations · 1 across the 12 of their papers we have counts for
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ICEPool: Enhancing Graph Pooling Networks with Inter-cluster Connectivity
Michael Yang
Hierarchical Pooling Models have demonstrated strong performance in classifying graph-structured data. While numerous innovative methods have been proposed to design cluster assign…
The MASK Benchmark: Disentangling Honesty From Accuracy in AI Systems
Richard Ren, Arunim Agarwal, Mantas Mazeika +13
As large language models (LLMs) become more capable and agentic, the requirement for trust in their outputs grows significantly, yet at the same time concerns have been mounting th…
Teacher-Student Learning on Complexity in Intelligent Routing
Shu-Ting Pi, Michael Yang, Yuying Zhu +1
Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes. Effectively routing customers to appropriate age…
Contact Complexity in Customer Service
Shu-Ting Pi, Michael Yang, Qun Liu
Customers who reach out for customer service support may face a range of issues that vary in complexity. Routing high-complexity contacts to junior agents can lead to multiple tran…