7 citations · 18 across the 28 of their papers we have counts for
10 papers · 1 filter
"Think about it like you're a firefighter": Understanding How Reddit Moderators Use the Modqueue
Tanvi Bajpai, Eshwar Chandrasekharan
On Reddit, the moderation queue (modqueue) is a primary interface for moderators to review reported content. Despite its central role in Reddit's community-reliant moderation model…
PILOT: Control Surfaces for Authoring Social Media Feeds
Frederick Choi, Agam Goyal, Eshwar Chandrasekharan
Personalized social media feeds infer preferences from behavior, leaving people little direct control over what they see. Existing controls range from post-level reactions to rules…
The Ranking Effect: How Algorithmic Rank Influences Attention on Social Media
Jackie Chan, Fred Choi, Koustuv Saha +1
Social media feeds have become central to the Internet. Among the most visible are trending feeds, which rank content deemed timely and relevant. To examine how feed signals influe…
Mind Your Ps and Qs: Positive Moderation Practice in the Positive Queue
Charlotte Lambert, Agam Goyal, Eunice Mok +1
Online communities rely on volunteer moderators to maintain order. Despite their key role, moderators are given a toolbox of punishments and far less support for encouraging contri…
The Language of Approval: Identifying the Drivers of Positive Feedback Online
Agam Goyal, Charlotte Lambert, Eshwar Chandrasekharan
Positive feedback via likes and awards is central to online governance, yet which attributes of users' posts elicit rewards -- and how these vary across authors and communities --…
ArgCMV: An Argument Summarization Benchmark for the LLM-era
Omkar Gurjar, Agam Goyal, Eshwar Chandrasekharan
Key point extraction is an important task in argument summarization which involves extracting high-level short summaries from arguments. Existing approaches for KP extraction have…
The Chilling: Identifying Strategic Antisocial Behavior Online and Examining the Impact on Journalists
Yian Wang, Mukhilshankar Umashankar, Eshwar Chandrasekharan +1
On social platforms like Twitter, strategic targeted attacks are becoming increasingly common, especially against vulnerable groups such as female journalists. Two key challenges i…
Needling Through the Threads: A Visualization Tool for Navigating Threaded Online Discussions
Yijun Liu, Frederick Choi, Eshwar Chandrasekharan
Navigating large-scale online discussions is difficult due to the rapid pace and large volume of user-generated content. Prior work in CSCW has shown that moderators often struggle…
MoMoE: Mixture of Moderation Experts Framework for AI-Assisted Online Governance
Agam Goyal, Xianyang Zhan, Yilun Chen +2
Large language models (LLMs) have shown great potential in flagging harmful content in online communities. Yet, existing approaches for moderation require a separate model for ever…
Examining Algorithmic Curation on Social Media: An Empirical Audit of Reddit's r/popular Feed
Jackie Chan, Fred Choi, Koustuv Saha +1
Platforms are increasingly relying on algorithms to curate the content within users' social media feeds. However, the growing prominence of proprietary, algorithmically curated fee…