22 citations · 34 across the 19 of their papers we have counts for
5 papers · 1 filter
Exploring the Role of LLMs for Supporting Older Adults: Opportunities and Concerns
Sidharth Kaliappan, Abhay Sheel Anand, Koustuv Saha +1
We explore some of the existing research in HCI around technology for older adults and examine the role of LLMs in enhancing it. We also discuss the digital divide and emphasize th…
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…
SLM-Mod: Small Language Models Surpass LLMs at Content Moderation
Xianyang Zhan, Agam Goyal, Yilun Chen +2
Large language models (LLMs) have shown promise in many natural language understanding tasks, including content moderation. However, these models can be expensive to query in real-…
Does Positive Reinforcement Work?: A Quasi-Experimental Study of the Effects of Positive Feedback on Reddit
Charlotte Lambert, Koustuv Saha, Eshwar Chandrasekharan
Social media platform design often incorporates explicit signals of positive feedback. Some moderators provide positive feedback with the goal of positive reinforcement, but are of…
User Archetypes and Information Dynamics on Telegram: COVID-19 and Climate Change Discourse in Singapore
Val Alvern Cueco Ligo, Lam Yin Cheung, Roy Ka-Wei Lee +3
Social media platforms, particularly Telegram, play a pivotal role in shaping public perceptions and opinions on global and national issues. Unlike traditional news media, Telegram…