5 papers
Abstracting Cross-Domain Action Sequences into Interpretable Workflows
Gaurav Verma, Scott Counts
Sequential or time-stamped interaction logs provide objective records of digital application usage, yet their granularity and noise often obscure meaningful insights into people's…
AI in the Enterprise: How People Use M365 Copilot Chat
Scott Counts, Yan Chen, Jing Dong +9
M365 Copilot is used every week by millions of people across more than a million companies around the world as part of their workflows. Uniquely positioned in the AI landscape give…
From Searchable to Non-Searchable: Generative AI and Information Diversity in Online Information Seeking
Yulin Yu, Yizhou Li, Siddharth Suri +1
Conversational generative AI systems such as ChatGPT are transforming how people seek and engage with information online. Unlike traditional search engines, these systems support o…
Working with AI: Measuring the Applicability of Generative AI to Occupations
Kiran Tomlinson, Sonia Jaffe, Will Wang +2
With generative AI emerging as a general-purpose technology, understanding its economic effects is among society's most pressing questions. Existing studies of AI impact have large…
Speaking the Right Language: The Impact of Expertise Alignment in User-AI Interactions
Shramay Palta, Nirupama Chandrasekaran, Rachel Rudinger +1
Using a sample of 25,000 Bing Copilot conversations, we study how the agent responds to users of varying levels of domain expertise and the resulting impact on user experience alon…