2 papers
cs.CL2026
Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework
Aman Gupta, Kevin Rossell, Edesio Alcobaça +8
The rapid rise in LLM capabilities has made AI agents increasingly viable across a broad range of tasks. Among the most promising applications is building production-ready customer…
cs.LG2025
Dynamic Design of Machine Learning Pipelines via Metalearning
Edesio Alcobaça, André C. P. L. F. de Carvalho
Automated machine learning (AutoML) has democratized the design of machine learning based systems, by automating model selection, hyperparameter tuning and feature engineering. How…