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cs.HC2025
Understanding Data Usage when Making High-Stakes Frontline Decisions in Homelessness Services
Teale W. Masrani, Geoffrey Messier, Amy Voida +2
Frontline staff of emergency shelters face challenges such as vicarious trauma, compassion fatigue, and burnout. The technology they use is often not designed for their unique need…
cs.HC2023★ 1 cited
The Human Behind the Data: Reflections from an Ongoing Co-Design and Deployment of a Data-Navigation Interface for Front-Line Emergency Housing Shelter Staff
Teale W Masrani, Helen Ai He, Geoffrey Messier
On any night in Canada, at least 35,000 individuals experience homelessness. These individuals use emergency shelters to transition out of homelessness and into permanent housing.…