13 papers
Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots
Biswadeep Sen, Yi-Chieh Lee
When social chatbots make mistakes, and they do, how they recover determines whether users trust them again. Social chatbots are increasingly integrated into everyday life, yet the…
Understanding and Supporting Online Discussion with Opinionated Chatbots
Tianqi Song, Chi-Lan Yang, Zihan Liu +3
Opinionated chatbots are increasingly present on online platforms and have the potential to shape public discourse by influencing individuals' viewpoints before they engage in disc…
ConvScale: Conversational Interviews for Scale-Aligned Measurement
Peinuan Qin, Jingzhu Chen, Yitian Yang +3
Conversational interviews are commonly used to complement structured surveys by eliciting rich and contextualized responses, which are typically analyzed qualitatively. However, th…
Fit Matters: Format-Distance Alignment Improves Conversational Search
Yitian Yang, Yugin Tan, Jung-Tai King +2
Existing conversational search systems can synthesize information into responses, but they lack principled ways to adapt response formats to users' cognitive states. This paper inv…
AI-exhibited Personality Traits Can Shape Human Self-concept through Conversations
Jingshu Li, Tianqi Song, Nattapat Boonprakong +3
Recent Large Language Model (LLM) based AI can exhibit recognizable and measurable personality traits during conversations to improve user experience. However, as human understandi…
Exploring the Human-LLM Synergy in Advancing Theory-driven Qualitative Analysis
Han Meng, Yitian Yang, Wayne Fu +3
Qualitative coding is a demanding yet crucial research method in the field of Human-Computer Interaction (HCI). While recent studies have shown the capability of large language mod…