1 citations · 1 across the 13 of their papers we have counts for
4 papers · 2 filters
UXBench: Benchmarking User Experience in AI Assistants
Mengze Hong, Xia Zeng, Zeyang Lei +27
As AI assistants serve millions of users daily, evaluating user experience (UX) beyond general model capability has become increasingly important. We present \textbf{UXBench}, the…
Federated Heterogeneous Language Model Optimization for Hybrid Automatic Speech Recognition
Mengze Hong, Yi Gu, Di Jiang +4
Training automatic speech recognition (ASR) models increasingly relies on decentralized federated learning to ensure data privacy and accessibility, producing multiple local models…
Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework
Mengze Hong, Chen Jason Zhang, Zichang Guo +3
Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or e…
RAL2M: Retrieval Augmented Learning-To-Match Against Hallucination in Compliance-Guaranteed Service Systems
Mengze Hong, Di Jiang, Jiangtao Wen +5
Hallucination is a major concern in LLM-driven service systems, necessitating explicit knowledge grounding for compliance-guaranteed responses. In this paper, we introduce Retrieva…