7 citations · 22 across the 7 of their papers we have counts for
7 papers
Mapping Community Appeals Systems: Lessons for Community-led Moderation in Multi-Level Governance
Juhoon Lee, Bich Ngoc Doan, Jonghyun Jee +1
Platforms are increasingly adopting industrial models of moderation that prioritize scalability and consistency, frequently at the expense of context-sensitive and user-centered va…
HateBuffer: Safeguarding Content Moderators' Mental Well-Being through Hate Speech Content Modification
Subin Park, Jeonghyun Kim, Jeanne Choi +3
Hate speech remains a persistent and unresolved challenge in online platforms. Content moderators, working on the front lines to review user-generated content and shield viewers fr…
The Design Space for Online Restorative Justice Tools: A Case Study with ApoloBot
Bich Ngoc, Doan, Joseph Seering
Volunteer moderators use various strategies to address online harms within their communities. Although punitive measures like content removal or account bans are common, recent res…
Less Talk, More Trust: Understanding Players' In-game Assessment of Communication Processes in League of Legends
Juhoon Lee, Seoyoung Kim, Yeon Su Park +3
In-game team communication in online multiplayer games has shown the potential to foster efficient collaboration and positive social interactions. Yet players often associate commu…
"It's Great Because It's Ran By Us": Empowering Teen Volunteer Discord Moderators to Design Healthy and Engaging Youth-Led Online Communities
Jina Yoon, Amy X. Zhang, Joseph Seering
Online communities can offer many benefits for youth including peer learning, cultural expression, and skill development. However, most HCI research on youth-focused online communi…
Hate Raids on Twitch: Echoes of the Past, New Modalities, and Implications for Platform Governance
Catherine Han, Joseph Seering, Deepak Kumar +2
In the summer of 2021, users on the livestreaming platform Twitch were targeted by a wave of "hate raids," a form of attack that overwhelms a streamer's chatroom with hateful messa…
Measuring the Prevalence of Anti-Social Behavior in Online Communities
Joon Sung Park, Joseph Seering, Michael S. Bernstein
With increasing attention to online anti-social behaviors such as personal attacks and bigotry, it is critical to have an accurate accounting of how widespread anti-social behavior…