5 citations · 12 across the 7 of their papers we have counts for
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econ.GN2024
The Value of Solving Pains
Jürg Meierhofer, Nikola Pascher, Jochen Wulf
We introduce a novel framework aimed at identifying and quantifying the value of customer pains as a critical element in service innovation. The proposed approach enhances existing…
econ.GN2024★ 1 cited
Utilizing Large Language Models for Automating Technical Customer Support
Jochen Wulf, Jürg Meierhofer
The use of large language models (LLMs) such as OpenAI's GPT-4 in technical customer support (TCS) has the potential to revolutionize this area. This study examines automated text…
econ.GN2024★ 4 cited
Exploring the Potential of Large Language Models for Automation in Technical Customer Service
Jochen Wulf, Juerg Meierhofer
Purpose: The purpose of this study is to investigate the potential of Large Language Models (LLMs) in transforming technical customer service (TCS) through the automation of cognit…