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cs.CY2025★ 2 cited
Towards Experience-Centered AI: A Framework for Integrating Lived Experience in Design and Development
Sanjana Gautam, Mohit Chandra, Ankolika De +3
Lived experiences fundamentally shape how individuals interact with AI systems, influencing perceptions of safety, trust, and usability. While prior research has focused on develop…
cs.CY2025★ 2 cited
"Business on WhatsApp is tough now -- but am I really a businesswoman?" Exploring Challenges with Adapting to Changes in WhatsApp Business
Ankolika De
This study examines how WhatsApp has evolved from a personal communication tool to a professional platform, focusing on its use by small business owners in India. Initially embrace…